Operations & Support Administrator

At Luscii, we empower healthcare professionals to provide safe and effective remote care. Our digital care programs run on clear processes and structured workflows to ensure everything runs smoothly. This is only possible thanks to a strong operational foundation: reliable systems, clear procedures, and consistent support. That is where you come in.

As an Operations & Support colleague, you assist both internal teams and external users. You act as a point of contact for colleagues, hospitals, and patients, ensuring processes, tools, and logistics run seamlessly. In this way, you help everyone at Luscii focus on what really matters: making an impact in healthcare.

Your Role

Your tasks are varied and cover the full operational spectrum at Luscii, including:

• Managing systems and internal tools: ensure colleagues can work safely and efficiently, keep documentation up-to-date according to ISO and GDPR standards, coordinate trainings, and maintain audit-ready systems.

• Providing user support: acting as a first point of contact for healthcare professionals and patients, ensuring questions are answered promptly and issues are resolved efficiently.

• Supporting daily operations: handling contracts, payroll, absence registration, and onboarding/offboarding of colleagues.

• Organizing internal logistics: managing workspaces, devices, and documentation to create a structured and efficient environment.

• Supporting digital care programs: translating content into clear, practical, and user-friendly information.

Why Luscii?

Real impact, worldwide – At Luscii, your work helps transform healthcare on a global scale. All over the world, we empower healthcare professionals to guide their patients remotely. If you care about making a real difference, this is where your skills matter most.

No managers, just ownership – We believe in autonomy over hierarchy. That means no traditional managers. Everyone takes full responsibility, shares ideas openly, and drives real change, together.

Work smart, live well – We work four days a week. Because rest fuels creativity, and life outside of work matters too. Our rhythm is focused, efficient, and deeply human.

Remote-first and flexible – Work from anywhere in The Netherlands. Join stand-ups from your kitchen table, collaborate with teammates across Europe, and meet up in person when it counts.

Learn fast, grow faster – Innovation in healthcare means always being curious. At Luscii, you’ll be part of a talented team that’s constantly learning, sharing knowledge, and pushing boundaries.

A culture that feels right – We build serious things, without taking ourselves too seriously. Expect fun, ownership, trust, and celebration, because great work deserves it.

What’s in it for you?

At Luscii, you get every opportunity to grow. Either in your role or by taking on other roles within the organisation. That's how holacracy works.

And what else?

• Salary: up to € 3.200,- gross per month (based on 32 hours - that's full-time at Luscii).

• Remote-first: Work from anywhere in The Netherlands. We stay connected through monthly in-person team days called Assemblii.

• Flexible setup: Design your workspace and schedule in a way that optimizes your focus and productivity.

• Culture of autonomy: No traditional managers, just ownership and shared responsibility. We operate as a Holacracy, promoting transparency, independence, and collaborative decision-making.

• Work-life balance: We work a 4-day week, allowing you to stay focused, efficient, and energized. Bboth at work and in life.

• Continuous professional growth: Access courses, conferences, and development opportunities to deepen your expertise in healthcare, technology, and operations. Your curiosity and drive to stay sharp are encouraged and supported.

• Collaborative team environment: Join a tight-knit, international team of over 50 professionals who support each other, share knowledge, and grow together.

• Enjoyable workplace: Regular team activities, meaningful moments, and a culture where joy and impact go hand in hand.

• Impactful work: Contribute to software that makes a real difference in healthcare, helping clinicians provide better remote care and improving patient outcomes.

The ideal candidate…

... probably doesn't exist. But if you recognise yourself in many of the points listed below, we warmly encourage you to respond. Above all, let us know how you envisage this role and how you can contribute to what we do at Luscii in a broad perspective.

• Enthusiastic and organized: you enjoy keeping processes running smoothly and finding ways to improve administrative and operational workflows.

• Proactive and reliable: you notice potential issues early and take action to prevent them.

• Relevant experience or interest: you have experience in administrative, operational, or support roles, and ideally some exposure to HR, internal operations, or organizational processes.

• Flexible and detail-oriented: you can handle hands-on administrative tasks as well as coordination or analytical work that helps colleagues and clients.

• Clear communicator: you explain processes, instructions, or information in plain language in both Dutch and English, making it easy for others to follow and act.

• Friendly and confident: approachable and collaborative, while able to set boundaries and make decisions when needed.

• Good at prioritizing and taking initiative: comfortable managing multiple tasks, asking the right questions, and implementing improvements that make work smoother and more efficient.

This position requires you to live in the Netherlands. Unfortunately, it is currently not possible to fill this role from abroad.

Enthusiastic?

Apply! If you have any questions about the position or about Luscii, please contact our recruiter Bjorn Bogerd at bjorn@luscii.com.

What does the recruitment process look like?

• Screening cv and application

• Phonecall with recruiter

• Personality questionnaire

• 1st interview (role fit)

• Practical assignment and 2nd interview

• Culture fit interview

It's quite a process, but we want someone to be a good fit for our organisation and culture. The interviews itself will be in both Dutch and English.

For this position, we do not work with external agencies. However, if you know the perfect candidate, feel free to encourage them to apply directly.