Digital Health Program & Support Specialist

At Luscii, we empower healthcare professionals to deliver safe and effective remote care. Every patient measurement, educational module, and message in our app is supported by a structured process. Our care programs are based on carefully designed workflows, continuously evaluated for quality, safety, and compliance. None of this would be possible without a strong operational backbone; built on clarity, consistency, and reliability. That is where you come in.

You will play an active role within our support team: assisting patients, hospitals and healthcare professionals directly when questions arise. All while ensuring that users experience a smooth journey with our solutions. In addition, you might work on the digital health programs that enable patients to manage their conditions independently. And at the same time, you will safeguard the effectiveness of our internal tools, processes, and logistics, from Operations to People, so that the entire Luscii team can focus on delivering impact.

Your role spans the full breadth of Luscii’s operations. Whether it’s translating complex medical input into clear, patient-friendly content, ensuring our systems are always audit-ready, or supporting the onboarding of new colleagues. Your work lays the foundation for smarter and more sustainable healthcare worldwide.

In this role, your responsibilities will include (alongside a variety of day-to-day tasks):

• Manage internal tools, system access, and assets so the team can work securely and efficiently. This includes maintaining ISO and GDPR-compliant documentation, coordinating security and privacy trainings, and ensuring our systems remain audit-ready.

• Support daily operational processes such as contract handling, payroll, absence registration, and the structured onboarding/offboarding of colleagues.

• Act as part of the support team by assisting hospitals, healthcare professionals, and patients when questions arise, ensuring issues are resolved quickly and accurately.

• Take care of internal logistics and resources by organising workspaces, devices, and documentation in a way that enables a productive and well-structured working environment.

• Build and maintain health programs in the Luscii app together with healthcare professionals, ensuring that questionnaires, measurements, and educational modules are practical, reliable, and medically relevant.

• Translate medical and technical input into clear, patient-friendly content that supports self-management and helps clinicians provide effective remote care.

Why Luscii?

Real impact, worldwide – At Luscii, your work helps transform healthcare on a global scale. All over the world, we empower healthcare professionals to guide their patients remotely. If you care about making a real difference, this is where your skills matter most.

No managers, just ownership – We believe in autonomy over hierarchy. That means no traditional managers. Everyone takes full responsibility, shares ideas openly, and drives real change, together.

Work smart, live well – We work four days a week. Because rest fuels creativity, and life outside of work matters too. Our rhythm is focused, efficient, and deeply human.

Remote-first and flexible – Work from anywhere in The Netherlands. Join stand-ups from your kitchen table, collaborate with teammates across Europe, and meet up in person when it counts.

Learn fast, grow faster – Innovation in healthcare means always being curious. At Luscii, you’ll be part of a talented team that’s constantly learning, sharing knowledge, and pushing boundaries.

A culture that feels right – We build serious things, without taking ourselves too seriously. Expect fun, ownership, trust, and celebration, because great work deserves it.

What’s in it for you?

At Luscii, you get every opportunity to grow. Either in your role or by taking on other roles within the organisation. That's how holacracy works.

And what else?

• Salary: up to € 3.200,- gross per month (based on 32 hours - that's full-time at Luscii).

• Remote-first: Work from anywhere in The Netherlands. We stay connected through monthly in-person team days called Assemblii.

• Flexible setup: Design your workspace and schedule in a way that optimizes your focus and productivity.

• Culture of autonomy: No traditional managers, just ownership and shared responsibility. We operate as a Holacracy, promoting transparency, independence, and collaborative decision-making.

• Work-life balance: We work a 4-day week, allowing you to stay focused, efficient, and energized. Bboth at work and in life.

• Continuous professional growth: Access courses, conferences, and development opportunities to deepen your expertise in healthcare, technology, and operations. Your curiosity and drive to stay sharp are encouraged and supported.

• Collaborative team environment: Join a tight-knit, international team of over 50 professionals who support each other, share knowledge, and grow together.

• Enjoyable workplace: Regular team activities, meaningful moments, and a culture where joy and impact go hand in hand.

• Impactful work: Contribute to software that makes a real difference in healthcare, helping clinicians provide better remote care and improving patient outcomes.

The ideal candidate…

... probably doesn't exist. But if you recognise yourself in many of the points listed below, we warmly encourage you to respond. Above all, let us know how you envisage this role and how you can contribute to what we do at Luscii in a broad perspective.

• A genuine passion for healthcare and a strong drive for structure, process optimization, and problem-solving within clinical and operational workflows.

• Proactive and reliable: you anticipate potential bottlenecks in healthcare or operational processes and implement improvements before issues arise.

• Relevant experience or strong interest in healthcare, medical technology, and/or HR (People, Admin, and Culture).

• Ability to switch seamlessly between detail-oriented administrative or operational tasks and analytical or content-focused work that supports clinicians and patients.

• Excellent communication skills in both Dutch and English (both fluent, C1+), with the ability to translate complex medical or technical information into clear and actionable guidance.

• Friendly and approachable, while confident enough to set boundaries and make decisions in high-stakes or regulated environments.

• Comfortable prioritizing tasks, asking the right questions, and driving initiatives that improve both patient outcomes and operational efficiency.

This position requires you to live in the Netherlands. Unfortunately, it is currently not possible to fill this role from abroad.

Enthusiastic?

Apply! If you have any questions about the position or about Luscii, please contact our recruiter Bjorn Bogerd at bjorn@luscii.com.

What does the recruitment process look like?

• Screening cv and application

• Phonecall with recruiter

• Personality questionnaire

• 1st interview (role fit)

• Practical assignment and 2nd interview

• Culture fit interview

It's quite a process, but we want someone to be a good fit for our organisation and culture. The interviews itself will be in both Dutch and English.

For this position, we do not work with external agencies. However, if you know the perfect candidate, feel free to encourage them to apply directly.